← Neuwagen Online GmbH
CRM Project

Neuwagen Online GmbH · Ongoing Support

Neuwagen Online GmbH is a German automotive platform specializing in new vehicle sales and fleet management. Metawork provides comprehensive ongoing support for their Pipedrive CRM, Make.com automation infrastructure, and custom portal integrations. The primary focus is maintaining and optimizing lead processing automation across multiple sales channels (direct inquiries, dealer desk forms, broker platforms) and ensuring accurate data flow between Pipedrive, AutoCRM, and legacy dealer systems.

Duration 18 months
Tasks 200
Meetings 24
Looms 41

What was built

Ongoing Support for Neuwagen Online GmbH is a continuous operation ensuring reliable lead processing automation across multiple sales channels. The team monitors 201 tickets covering lead ingestion, Pipedrive synchronization, AutoCRM portal integration, and data quality assurance.

Work includes weekly monitoring cycles of all active Make.com scenarios to detect breaks and errors early; rapid troubleshooting of lead import failures from form submissions, broker platforms, and DealerDesk integrations; and iterative improvements to scenario logic. Key projects include the v2.1 lead importer update that separates brand and model data, standardization of form submission XML formats for dealer portals, and fixes to email signature and template handling.

Data integrity is central to the work: the team manages contact archival workflows, handles lead deduplication when imports discover existing records, validates field mappings between Pipedrive and source systems, and implements refinements to meeting room booking logic. Regular communication with client stakeholders (Oleg, Nik, and others) ensures feature requirements are aligned with technical capabilities and deployment windows are coordinated smoothly.

Recently touched

  • 2026-04-14 Update employee reports to use the `Verkäufer` field. Done
  • 2026-04-06 Cash purchase logic update Done
  • 2026-04-02 Resolving issues related to Joe’s request, fixing the scenario after it was overwritten, and addressing the client’s requirements. Done
  • 2026-03-28 Fix Zustand(single option), set Bruttolistenpreis as the Price + question about mapping Done
  • 2026-03-27 Add Notes to Deals on errors in Vermittlungsauftrag / Angebot scenario Done