OD Solutions · Support 2025

Support is the primary operational project for OD Solutions, managing ongoing platform stability, feature iteration, and break-fix across the entire HubSpot, EasyBill, and Asana ecosystem. The project tracks 464 tickets covering data quality, automation reliability, feature enhancements, and stakeholder communication.

What was built

Core responsibilities include weekly monitoring of all Make.com scenarios to detect and resolve breaks before they impact the business; rapid response to invoice generation failures, contact sync errors, and Asana ticket creation issues; and iterative refinement of the EasyBill document generation pipeline. The team manages critical workflows: handling duplicate customer detection at EasyBill, fixing contact archival processes, implementing new invoice logic for recurring billing, and validating proper field mappings.

Key initiatives involve the Kanzleistelle law firm consulting integration (building separate ticket pipelines and customer folder storage), contact deprecation workflows (reviewing and cleaning up inactive records), and system health monitoring through weekly analytics and error analysis. The team coordinates with Nadine, Alona, and other stakeholders to understand feature requirements, validate deployments, and ensure technical constraints are communicated clearly.

Data integrity work spans contact deduplication, lead stage validation, workflow error remediation, and building safety nets to prevent downstream issues. Regular communication ensures the operations and sales teams understand what automation can and cannot do, allowing them to adjust their processes accordingly.